This privacy policy tells you what to expect us to do with your personal information.
We sometimes collect or use the following information for student education and welfare and for training, promotional and monitoring purposes:
Names for students/children
Names and contact details for carers
Student date of birth
Dietary requirements and allergies (including vegetarian, vegan, gluten free and halal requirements), where providedPayment details and financial information including transactions
Special Educational Needs and Disabilities (SEND) or additional support information (includes reasonable adjustments and special educational needs and disabilities)
Photographs and videos where express permission has been granted
Information relating to compliments and complaintsMarketing preferences
Website and app user journey information
Records of consent, where appropriate
We collect or use the following personal information for dealing with queries, complaints or claims:
Names and contact details
Payment details
Purchase or service history
Video recordings of public areas
Information relating to health and safety (including incident investigation details and reports and accident book records)
Special Educational Needs and Disabilities (SEND) or additional support information (includes reasonable adjustments and special educational needs and disabilities)
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month.To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for collecting or using personal information for student education and welfare are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for information updates or marketing purposes are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Parents or carersCustomers (Purchases or training)
Local authorities or local councils
We only keep your personal information for as long as we need it—for the purposes we collected it for, including legal, accounting, or reporting requirements.
If you’ve signed up to our mailing list, we’ll retain your contact details for as long as you stay subscribed. You can unsubscribe at any time using the link in our emails.If you’ve enrolled in one of our courses, we’ll keep relevant records for 6 years for legal and tax purposes.If we ever collect information relating to children, we do so with clear consent and retain only what’s needed to provide the service.
You can request that we update or delete your information at any time—see the “Your rights” section below.
Emergency services - only when essential for the welfare of students who are directly and solely under our care.
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.The ICO’s address: Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AFHelpline number: 0303 123 1113Website: https://www.ico.org.uk/make-a-complaint